General Provisions
- All purchases (including drop-in passes, 5 and 10 class passes, memberships, and event tickets) are non-refundable and non-transferable. If you are unable to attend class for any reason, please see the terms and fees applicable for no-shows, pausing, or cancelling your membership below.
- The studio doors are locked at the beginning of each class to provide security and safety. Late entry will not be permitted, and we reserve the right to lock students out of class if they arrive after the scheduled start time, with no refund.
- Every possible effort will be made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation without notice. We endeavour to ensure this doesn’t happen. If it does, we will refund, transfer, or offer compensation of any kind for classes that are late, changed, or cancelled by us.
- We are not responsible for the safekeeping of your belongings. Please store them in the cubby holes or seating area within the studio at your own risk. We recommend avoiding bringing valuables to class.
Class Cancellation and No-Shows
- If you make a booking and fail to attend, without providing at least two hours’ notice, you will forfeit the pass used to complete the booking.
- For those on an unlimited membership, the following policy applies:
- You may accrue up to three (3) late cancellations or two (2) no-shows in a 30-day period.
- On the third (3rd) late cancellation or (2nd) no-show within that 30-day window, a $10 penalty will be automatically charged to your account.
- This policy has been introduced to support fair access to classes and ensure the studio operates smoothly. As a small studio, empty spots and uncertainty around attendance can impact the energy of the class and the preparedness of our teachers.
- Please sign in to your Dashboard at www.wildhearthobart.com.au to cancel your booking and avoid late fees.
Direct Debit Memberships
- The Direct Debit membership gives you access to unlimited weekly classes and our exclusive member benefits.
- There is a minimum 3-month commitment (6 fortnightly payments).
- Your membership will automatically continue after the initial commitment period until you choose to cancel.
- It is your responsibility to ensure sufficient funds are in your nominated account by the due date to avoid any additional bank fees or charges from your provider.
- If you need to reschedule your payments, please contact our team at info@wildhearthobart.com.au.
- No refunds or transfers are available on direct debit memberships.
Pausing Your Membership
- You may request up to 2 pauses per 12-month period, each for a maximum of 30 days (minimum 7 days).
- All requests for suspension must be made via email to info@wildhearthobart.com.au.
- A minimum of 1 week’s notice is required before your pause start date. Requests cannot be backdated.
Cancelling Your Membership
To cancel your membership:
- A minimum of 14 days’ notice is required. This includes a final payment being withdrawn from your account after we receive your cancellation notice.
- All cancellation requests must be in writing via info@wildhearthobart.com.au.
- Your account will remain active until the end of the final fortnightly payment cycle.
