General Provisions
•   All purchases (including drop-in passes, 5 and 10 class passes, memberships and event tickets) are non-refundable and non-transferable. If you are unable to attend class for any reason, please see the terms and fees applicable for no-shows, pausing or cancelling your membership below.
•   The studio doors are locked at the beginning of each class to provide security and safety. Late entry will not be permitted and we reserve the right to lock students out of class if they arrive after the scheduled start time, with no refund.
•   Every possible effort will be made to deliver classes and services on time as advertised. However, the schedule is subject to change or cancellation without notice. We endeavour to ensure this doesn’t happen. If it does, we will refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason by us.
•   We are not responsible for the safekeeping of your belongings. We advise that you should store any belongings in the cubby holes or the seating area within the studio, at your own risk. We suggest that you don’t bring valuables to class.

Class Cancellation and No Shows
•   If you make a booking and fail to attend, without providing at least four hours notice of your cancellation, you will forfeit the pass used to complete the booking. For those on a direct debit membership, a $10 no show fee will be charged.
•   Sign into your Dashboard on www.wildhearthobart.com.au to early cancel your booking and avoid paying the late cancellation.
•   The purpose of this policy is to ensure all members have the opportunity to attend classes.

Direct Debit Memberships
•   The Direct Debit membership gives you access to unlimited weekly classes as well as access to our exclusive member benefits.
•   There is a minimum 3 Month commitment period (a minimum of 6 fortnightly payments).
•   Your contract will simply continue to roll on after the 3 Month commitment period until you’d like it to stop.
•   It is your responsibility to ensure there are sufficient funds in the nominated account by the due date to avoid any additional bank fees or charges you may incur from your provider.
•   If you need to reschedule your payments, please contact our customer service team at info@wildhearthobart.com.au.

Pausing Your Membership
•   A maximum of 2 pause requests can be made per 12 months for a maximum of 30 days each time (min 7 days)
•   All requests for suspensions MUST be made via email to info@wildhearthobart.com.au
•   You must allow 1 week notice before the start date of your pause request. We do not backdate requests.

Cancelling your Membership
To end this contract please be aware that there is a minimum 14-day notice period, which will include a final payment being withdrawn from your account after your cancellation is received.
•   All cancellation requests must be received in writing by contacting info@wildhearthobart.com.au.
•   Your account will remain active for the entire fortnight after your final payment.
•   Wildheart Hobart does not allow transfers or refunds on direct debit memberships